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Evidence Guide: MEM21023A - Plan, set up and operate horological workshop or service centre

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MEM21023A - Plan, set up and operate horological workshop or service centre

What evidence can you provide to prove your understanding of each of the following citeria?

Plan workshop layout

  1. Prepare sketches of workshop layout
  2. Plan work zones
  3. Source suppliers of fixtures and furnishings
Prepare sketches of workshop layout

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan work zones

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source suppliers of fixtures and furnishings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source and purchase tools and equipment

  1. Establish a budget
  2. Determine major plant equipment for after sales service
  3. Establish an adequate supply of tools for each workbench
  4. Source suppliers of tools and equipment
  5. Establish costs and initiate purchase
Establish a budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine major plant equipment for after sales service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish an adequate supply of tools for each workbench

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source suppliers of tools and equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish costs and initiate purchase

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up workshop or service centre

  1. Purchase and set up furnishings and fittings
  2. Install major plant bench tools and machinery
  3. Implement ventilation, extraction and climate control systems
  4. Establish repair administration systems
  5. Establish spare parts systems and controls
  6. Implement control and security measures for repair process
Purchase and set up furnishings and fittings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install major plant bench tools and machinery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement ventilation, extraction and climate control systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish repair administration systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish spare parts systems and controls

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement control and security measures for repair process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare quotations and orders

  1. Calculate profitability
  2. Establish hourly rate
  3. Correctly establish service and repair requirements
  4. Determine availability and cost of spare parts
  5. Provide customer with estimate
  6. Prepare spare parts and other orders
Calculate profitability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish hourly rate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Correctly establish service and repair requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability and cost of spare parts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer with estimate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare spare parts and other orders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor workshop operations

  1. Establish maintenance procedures for premises, major plant, equipment and tools
  2. Review systems for efficiency and effectiveness
  3. Implement improvements to operations
Establish maintenance procedures for premises, major plant, equipment and tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review systems for efficiency and effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements to operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to plan and set up a horological workshop or service centre to industry standards, and monitor and review operations for efficiency and effectiveness in accordance with safety and other regulations and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently:

plan horological service centre layout

source and set up equipment

set up repair systems and procedures

monitor and review operations

prepare quotes, estimates and orders.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of the MEM05 Metal and Engineering Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project-related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is not only able to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

Required skills include:

planning and organising

selecting and implementing appropriate repair systems

preparing quotes and estimates

preparing orders

controlling stocks of spare parts

sketching

accessing information

preparing procedures

monitoring and reviewing procedures and systems

Required knowledge

Required knowledge includes:

horological workshop and service centre layouts, zoning of areas and other considerations

occupational health and safety (OHS) issues for watch and clock trade

handling and storage/disposal of solvents and other chemicals

job control systems and methods of monitoring work flow

horological tools and equipment/suppliers

ergonomics, ventilation, dust control, lighting and climate control requirements for horological industry

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workshop layout

Workshop layout may include:

orientation for adequate natural/artificial light

ventilation control

humidity and dust

appropriately positioned power points

consideration of work zone layout

Work zones

Work zones may include:

customer reception

administration

dismantling and reassembling

cleaning

polishing

storage (e.g. solvents, spare parts and technical guides)

Fixtures and furnishings

Fixtures and furnishings may include:

workbenches

chairs

lights

ventilation, extraction and dust suppression

climate control

desks

point of sale and cash control devices

Major plant and equipment

Major plant and equipment may include:

watch and clock servicing equipment

testing equipment, such as electronic testers for control of timing and water-resistance testing

machinery, such as watchmakers'/clockmakers' lathe

bench equipment, such as drill press and staking set

Supply of tools

Supply of tools may include:

comprehensive assortment of watch and clockmakers' hand tools

reference catalogues and publications

Ventilation, extraction and climate control systems

Ventilation, extraction and climate control systems may include:

air conditioning and ventilation

dust extraction and trapping

chemical storage, decanting areas and fume cupboards

Repair administration systems

Repair administration systems may include:

job envelope system

repair tracking software

Other orders

Other orders may include:

supplies

tools and equipment

consumables

materials and solutions